Privacy Policy | Home Returns

Home Returns Ltd Privacy Policy

Our contact details :

Home Returns Data Protection Officer

4th Floor 399-401 Strand,

London, England, WC2R 0LT

hello@homereturns.co.uk

The type of personal information we collect :

We currently collect and process the following information:

Name
Email Address
Website visitor analytics

How we get the personal information and why we have it :

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have submitted a message to us via the contact for or have subscribed to our mailing list.

We use the information that you have given us in order to reply to your queries via email and periodically send you our news via the newsletter.

We do not share this information with any other parties.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting hello@homereturns.co.uk

How we store your personal information :

Your information is securely stored.

We keep your name and email address until you request us to delete it. We will then dispose of your information by shredding any hard copies held before recycling or securely deleting electronic data files using CleanmyMac3 or similar (where held on Director(s) Laptop) or third party system deletion.

Cookies :

You are able to set your browser to refuse some or all cookies. You can also set to alert you when a website sets or adds cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or fail to function as meant to.

Implementation of the policy :

This Policy shall be deemed effective as of 19th July 2023. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.

Your data protection rights :

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at :

4th Floor 399-401 Strand,

London, England, WC2R 0LT

hello@homereturns.co.uk

If you have any concerns about our use of your personal information, you can make a complaint to us at :

Home Returns Ltd

Address: 4th Floor 399-401 Strand,

London, England, WC2R 0LT

E-mail: hello@homereturns.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: